Billing Overview

Overview

This document describes the billing system for the products and services provided by Mithi. 

Products & Services

The products and services provided by Mithi are as described in the table below:

Products

The products provided by Mithi are as described in the table below:

SkyConnect Vaultastic ClrStream LegacyFlo ConnectXF
SaaS service SaaS service SaaS service SaaS service Product subscription
A secure and reliable hosted email service. A secure and reliable hosted email archival solution. Email security, continuity and durability solution for your MS Exchange, Office 365, MDaemon, Postfix, PostMaster, Zimbra & other mail solutions. LegacyFlo is an email data migration tool that lets you migrate emails data quickly, securely and easily with zero data loss or business disruption. Mithi Connect Xf is an Enterprise Collaboration Server based on Linux and OSS components. It can be deployed in different setups to suit different sizes and needs of an enterprise. This is typically deployed In-Premise (your own data center) on your servers and is managed and maintained by your own IT team.

Services

The Services provided by Mithi are as described in the table below. These services are optional services to improve security and integration of the hosted solutions.

VPN ADFS
SaaS service SaaS service
This VPN solution helps you securely and privately access the cloud applications from our platform. It’s a good solution for providing access to remote branches whose users are not allowed connection to the Internet. Billed by the number of connections you need. To support authenticating with your MS ADS environment, an ADFS server has to connected to your forest and deployed in the cloud. If you choose to have these ADFS resources in our cloud environment, there will be a recurring cost for the compute, vpn, storage, bandwidth, etc. Billed by the number of instances of ADFS you need.

Payment Agreements

You can subscribe to one or more of the Mithi service using a payment agreement. The payment agreements possible are as follows:

Payment Agreement  Description
Contract In this model, you pre-order your subscription plans as per your current and perceived needs and opt to pay for these quantities on a quarterly, half-yearly or annual basis, in advance. Contract periods are typically annual.
Pay Per User (PPU) If you opt for this payment agreement, you don’t have to pre-order any subscription plans or quantities or enter into any time-bound contracts. The system will allow you to use the service as per your needs and will bill you only on your actual usage at the end of every month, in arrears.
AWS Contract In this model, you purchase our products directly via the AWS Marketplace.

The following table maps the payment agreements available for the different products/services.

Service/Product Contract Pay Per Use AWS Contract
SkyConnect Yes Yes -
Vaultastic Yes Yes Yes
ClrStream Yes Yes -
LegacyFlo - Yes -
Connect XF Yes - -
VPN Yes - -
ADFS Yes - -

Units for Contract and PPU billing

The units for Contract and Pay per use payment agreement are explained in the table below. If you have entered into a Contract payment agreement for a Mithi product and your usage is over the subscribed units, then your extra usage will be billed on a monthly basis. The unit for the extra usage is same as the unit for pay per use.

Resource Contract billing PPU billing/Extra usage billing for Contract
Users user/year Userday/month
Storage GB/year GBday/month
VPN connection/year -
ADFS instance/year -

Understanding the units for Pay Per Use or Extra Usage billing

Userday/month

This unit is used for the calculation of the pay per use or extra user bill.

Example of usage over 5 days for ease of understanding

Day 1 2 3 4 5
Users subscribed 10 10 15 15 15

Pay Per Use calculation for the users

Usage calculation

= Day 1 users  + Day 2 users + Day 3 users  + Day 4 users  + Day 5 users 

= 10 + 10 + 15 + 15 + 15 = 65 Userday 

Cost calculation

If the subscription rate of users is at INR 2/day (*Not an actual price), then the total user subscription cost for the 5 days will be

= 65 * 2  = INR 130

Contract purchase of 10 users + extra usage 

Usage calculation

If you have purchased 10 user subscriptions and are using as per the above table, then for a Contract payment agreement, the extra usage will be 

= Day 1 extra users + Day 2 extra users + Day 3 extra users + Day 4 extra users + Day 5 extra users 

= (10-10) + (10-10) + (15-10) + (15-10) + (15-10) = 0 + 0 + 5 + 5 + 5 = 15 Userday

Cost calculation

If the rate of user subscription is at INR 2/day,  then the total extra user subscription cost for the 5 days will be

= 15 *2  = INR 30

GBday/month

Lets take an example of storage usage over 5 days for ease of understanding.

Day 1 2 3 4 5
Cumulative Storage Used 10 30 30 25 5

Pay Per Use calculation for the storage

Usage calculation

= Day 1 storage  + Day 2 storage  + Day 3 storage  + Day 4 storage  + Day 5 storage 

= 10 + 30 + 30 + 25 + 5 = 100 GBday 

Cost calculation

If the rate of storage is at INR 1/day, then the total storage cumulative cost for the 5 days will be 

= 100 * 1 = INR 100

Contract purchase of 5 GB + extra usage 

Usage calculation

If you have purchased 5 GB and are using as per the above table, then for a Contract payment agreement, the extra storage usage will be 

= Day 1 extra storage + Day 2 extra storage + Day 3 extra storage + Day 4 extra storage + Day 5 extra storage 

= (10-5) + (30-5) + (30-5) + (25-5) + (5-5) = 5 + 25 + 25 + 20 + 0 = 75 Gbday

Cost calculation

If the rate of storage is at INR 1/day, then the total extra storage cost for the 5 days will be

= 75 *1  = INR 75

SkyConnect Billing

Contract

For a Contract payment agreement for the SkyConnect product, you will get the invoices as explained in the table below:

Invoice Frequency Description Unit
SkyConnect  - Contract Yearly or half yearly in advance Client Access License (CAL) user/year
Cumulative storage across all users of the organization GB/year
SkyConnect  - Contract - Extra Usage Monthly in arrears Extra Client Access Licenses userday/month
Extra Storage GBday/month

Note:  Extra quantities can also be purchased by updating the quantities in the Contract. An updated invoice with the additional quantities for the remaining period of the contract will be raised.

Pay Per Use

Invoice Frequency Description Unit
SkyConnect PPU  Monthly in arrears Client access Licenses userday/month
Cumulative Storage GBday/month

Vaultastic Billing

Contract

Invoice Frequency Description Unit
Hold GB/year
Vaultastic  - Contract Yearly or
Half yearly in advance
Continuity User/year
Tracer User/year
Durability User/year
Vaultastic  - Contract - Extra Usage Monthly in arrears Extra Hold storage GBday/month
Extra Continuity users Userday/month
Extra Tracer users Userday/month
Extra Durability users Userday/month

Pay Per Use

Invoice Frequency Description Unit
Vaultastic PPU Monthly in arrears Hold storage GBday/month
Continuity users Userday/month
Tracer users Userday/month
Durability users Userday/month

ClrStream Billing

Contract

Invoice Frequency Description Unit
ClrStream  - Contract Yearly or
Half yearly in advance
Client Access License (CAL) User/Year
ClrStream  - Contract - Extra Usage Monthly in arrears Extra Client Access Licenses Userday/Month

Pay Per Use

Invoice Frequency Description Unit
ClrStream PPU Monthly in arrears Client access Licenses Userday/Month

LegacyFlo Billing

Pay Per Use

Invoice Frequency Description Unit
LegacyFlo PPU Monthly in arrears Data uploaded to SkyConnect and/or Vaultastic GB
Data exported from SkyConnect and/or Vaultastic GB
Data migrated from one mail system to another GB
Data backed up to a AWS S3 storage GB

VPN Billing

Contract

Invoice Frequency Description Unit
VPN - Contract  Yearly or half yearly in advance Number of licensed connections Connections/Year

ADFS Billing

Contract

Invoice Frequency Description Unit
ADFS - Contract  Yearly or half yearly in advance Number of licensed instances Instances/Year

ConnectXF Billing

Contract

Invoice Frequency Description Unit
Connect XF - Contract - CAL license Yearly or
Half yearly in advance
Number of licensed users User/Year

Commencement of the billing period

For Pay Per Use (the default payment agreement) or Contract agreement, your billing commences once you confirm your intent to use our services.  You can confirm your intent via a Purchase order or via a simple email from the registered email id (the one used to sign up for the service) and can do so at any point in time. Typically, this is done once your free trial period is over.

For AWS Contract, you billing period starts when you subscribe for our products from the AWS market place. You do this by logging into your AWS account, visiting the AWS marketplace and purchasing our products by choosing the quantities for the published plans. Once you submit your request, AWS will create a monthly contract for you and will provision your order on our platform. Your first payment is charged immediately and is prorated to the end of the calendar month. E.g. if you purchase on the 20th of a month, you will be billed for the next 10 days to the end of the month.

Cancellation

You may cancel the services at any time, with or without cause. You may lose access and use of your account and data  uploaded when you cancel the services. 

For any un-utilized portion of your advance payments, there will no refund issued for PPU or AWS Contract payment terms.

For Contract payment agreement, if you cancel your services midway with reasonable justification of deficiency of service to the extent that your users are unable to use the service, Mithi may consider refunding the pro-rata portion of the remaining period of the already paid for services (e.g. if you have paid for a year and you decide to terminate the contract after 6 months, the refund due would be only for the amount for 6 months). In any case, the claim will be limited to a refund not exceeding the customer’s purchase price for the product or service.

Renewal of subscription

Renewals are automatic and at currently listed prices, unless you cancel the use of our products / services.

Reducing the usage

If you are to reduce quantities on your AWS contract via your AWS account, there will no refund for the remaining period in the month. The bill for the next month will, however, reflect the new reduced quantities.

For Contract and Pay per use payment agreements, the impact of reducing users / storage is as explained in the tables below:

SkyConnect

Activity Contract PPU
Disabling Users No impact on the subscribed users No impact on the subscribed users
Deleting users If the total number of users before deletion was less than the number of users subscribed, there is no impact on the bill.
If the total number of users before deletion was more than the users subscribed, then the extra CAL license bill will reduce.
The monthly bill for the SkyConnect CAL licenses will reduce.
Deleting storage If the total cumulative storage before deletion was less than the storage subscribed, there is no impact on the bill.
If the total cumulative storage before deletion was more than the storage subscribed, then the extra storage bill will reduce.
The monthly bill for SkyConnect cumulative storage will reduce.

Vaultastic

Activity Contract PPU
Disabling Users No impact on the subscribed users No impact on the subscribed users
Deleting users in the retention based plans (Continuity, Tracer, Durability) If the total number of users before deletion was less than the number of users subscribed, there is no impact on the bill.
If the total number of users before deletion was more than the users subscribed, then the extra CAL license bill will reduce.
The bill will reflect the reduced number of users
Deleting users in the Hold plan The used storage will get reduced The used storage will get reduced
Deleting storage in the retention based plans No impact on the bill. No impact on the bill.
Deleting storage from the Hold plans If the cumulative storage usage had crossed the storage subscribed, the reduce storage will reduce the extra Hold storage bill. The cumulative storage billed will be reduced.

Additional Purchases

Payment agreement Description
Contract At any time during your contract period, you can choose to add more users, storage or other resources to your contract. On placing the PO or confirming your purchase of additional users or storage via email, your license will be updated, and an invoice will be generated for the additional resources on a pro-rata basis. The pro-rata is aligned to the end of your current billing period (depending on your chosen payment options).
Pay Per Use Not applicable
AWS Contract

You can purchase additional plans for new users or provision additional resources at any point of time. AWS will immediately bill you for the excess requirement on a pro-rata, leading to the end of the month and will charge your chosen payment option right away.

Other invoices

If you avail of any other services from Mithi such as services for deployment, configuration and migration, a separate invoice will be raised for the same.

Payments

All invoices are expected to be paid within 15 days from the date of the invoice. 

You can opt to pay online or send us a cheque/DD or directly transfer the payment into our bank account. Please don’t forget to mention the invoice number, you are paying for, in the comments section or at the back of the cheque. Please note that the payment is to be completed within 15 days from the date of invoice.

License management 

Delayed renewals and payments impact us and also indirectly affects the service level. We know you are busy and to help you remember to renew your contract and pay on time, all the Mithi products and services are controlled by a license manager. The license manager in-turn is controlled by the billing system. The flows below explain the working of the license manager for all products and services.

  1. During a trial period, the license manager gives unrestricted access to the service for a period of one month.
  2. For a Contract payment agreement, the billing cycle starts on receiving the PO or an email intimation. An invoice is generated and the license is updated to allow unrestricted access for a period of 7 days. If the payment is received within 7 days, the license is updated to allow unrestricted access up-to the date of the next invoice. If the payment is not received within 7 days, the admin access to your domains will stop working. However, end-user access will be unrestricted. If payment is not received within 14 days of the invoice date, then both admin as end-user access will be denied. If payment is not received within 30 days, the account and the data on the servers will be marked for deletion. 
  3. For a Pay Per Use payment agreement, the usage bill is raised in the first week of every month. You are expected to complete the payment within 15 days. If payment is not received within 22 days from the invoice date, the admin access to your domains will be stopped. If the payment is not received within the next 7 days, admin access, as well as the end-user access, will be denied. If payments cross the 45 days threshold, the account and the data on the servers will be marked for deletion.
  4. For a AWS Contract, the payments have to be done to AWS. The account will be suspended on intimation from the AWS market place.

FAQs 

Bills for Extra Storage

What is excess storage usage in SkyConnect?

If your payment agreement with Mithi is a contract and you have purchased X GB of storage, but your storage usage is Y. If Y is greater than X, then excess storage usage is Y - X.

I've been your customer for a while, then why am I getting this bill now?

We've been working on upgrading our systems to get visibility on the resource usage by our customers on the cloud. Until we developed this system, and we were in a position to offer you total visibility into how your users are using the storage and enable you with tools to control the usage (quota) we didn't want to come back to you with a bill. Now (1st September 2019), this system is ready and we've been approaching our customers in batches to enable us to answer all their queries and get them regularized.

What is GB-day?

Every day, you consume a certain amount of GB of storage. This consumption changes as you transact mail, delete mail or mailboxes, etc. The GB-day quantity in the excess storage bill is the total of excess storage used each day of the month.

I have purchased storage per user as part of my subscription. Is each of my users consuming excess storage?

Together, as an organization, you are exceeding your total purchased storage volume. Our systems have computed your total purchased volume by aggregating your per-user storage across all your users. To learn more about each user's consumption, we suggest you subscribe to the user quota report as described here.

Can I get a detailed report about the storage consumption by my users?

If not already done, you can subscribe to the user quota report as described here.

Can I delete any excess email in my account to regularize my usage to my purchased quantities?

Sure you can. Refer to this document for strategies on how to clean up excess storage.

But since data is normally very valuable, we advise against cleanup since your estimated monthly bill for the excess storage is very low. 

In either case, your excess storage usage from 1st Sept 2019 will be tracked daily and as you delete email, your monthly bill will reflect the reduced usage. 

Do I have the option to purchase another block of storage and add that to my cumulative storage in one go, rather than this monthly bill?

Sure, please raise a ticket with the block of storage required. Our team will allocate that storage to you and send you a pro-rated bill to the end of your current contract period. 

What if I use less storage than what I have bought?

You will still have to pay for the storage mentioned in the Contract payment agreement.

I am using excess storage and paying monthly. How does my monthly bill for excess storage change, if I buy a block of storage in the middle of the month?

Let's explain this with an example

  • Your original purchase on 1st January was for 200 users and 1 TB of storage
  • On 15th March, your usage crossed 1TB and increased by 1 GB a day
  • On 31st March, your usage was 1015 GB (last 16 days of March at 1GB extra a day)
Your daily usage report will look like this:
DATE, USAGE 
2020-03-31,1015
2020-03-30,1014
2020-03-29,1013
2020-03-28,1012
2020-03-27,1011
2020-03-26,1010
2020-03-24,1009
2020-03-22,1008
2020-03-21,1007
2020-03-20,1006 (On this data, your excess usage is 6GB and you used 1006 GB_days)
2020-03-19,1005
2020-03-18,1004
2020-03-17,1003
2020-03-16,1002
2020-03-15,1001 (Your usage grew beyond 1000 on this date)
2020-03-14,1000
2020-03-13,1000
2020-03-12,1000
2020-03-11,1000
2020-03-10,1000
2020-03-09,1000
2020-03-08,1000
2020-03-06,1000
2020-03-05,1000
2020-03-03,1000
2020-03-02,1000
2020-03-01,1000 (One thousand GB on this date, viz 1000 GB_days)
  • So in March, your total storage consumption was 31,120 GB_days (sum of the daily consumption of storage)
  • A bill for the excess usage of storage for March will be generated to charge for the extra 120 GB_days charged at per GB per day
  • On 31st March, when your excess storage was 15 GB (total of 1015 GB), you decided to buy a block of 500 GB to take your total storage to 1500 GB.
  • So from 1st April, there is no excess storage usage on your account 
  • April onwards, you don't receive any bill for excess storage until you cross 1500 GB.

Bills for Excess users

During my contract, if I need to add more user licenses, how is this handled?

At the start of a contract, you pre-decide quantities of resources such as Users, Storage, and place an order. However, during the contract, if you feel the need to add more users than you have purchased, you can do this in any of the following ways:

  1. You add your users whenever you want; the system does not restrict you to your purchased quantities. The excess users are billed pro-rata at the end of the month and then month-on-month.
  2. You place an order for the additional users with us, and we update your license and bill you pro-rata to the end of your contract.

See an example below to learn how this works.

Can you explain with an example of how the bill of extra users works?

  • Your original purchase on 1st January was for 200 users and 1 TB of storage
  • On 15th March, you onboarded 20 new employees and wanted to give them all email ids. You added the 20 new users on SkyConnect.
  • On 31st March, your usage was 220 users
Your daily usage report will look like this:
DATE, USAGE 
2020-03-31,220
2020-03-30,220
2020-03-29,220
2020-03-28,220
2020-03-27,220
2020-03-26,220
2020-03-24,220
2020-03-22,220
2020-03-21,220
2020-03-20,220 
2020-03-19,220
2020-03-18,220
2020-03-17,220
2020-03-16,220
2020-03-15,220 (You added 20 users on this date)
2020-03-14,200
2020-03-13,200
2020-03-12,200
2020-03-11,200
2020-03-10,200
2020-03-09,200
2020-03-08,200
2020-03-06,200
2020-03-05,200
2020-03-03,200
2020-03-02,200
2020-03-01,200 (200 users on this date, viz 200 User_days)

  • So in March, your total number of users was 6500 User_days (sum of the daily consumption of storage)
  • A bill for the excess usage of storage for March will be generated to charge for the extra 300 User_days charged at per user per day
  • On 31st March, when your excess storage was 20 users (total of 220 users), you decided to buy a block of 50 users to take your total purchased user count to 250 users.
  • So from 1st April, there is no excess usage for users on your account 
  • April onwards, you don't receive any bill for excess users until you cross 250 users.

What is this unit of measurement - User_day?

User_day says, "how many users were provisioned in the system that day." Since this can change day to day (e.g., you may add a few users on a specific date and after some months, add some more or delete some users), thus this measurement unit tracks your consumption of user licenses daily. As explained in the example above, your excess user bill monthly includes the total of the excess number of users consumed in that month.

Bill for Import and Export of data using Legcyflo

Why is the import and export of data not part of my contract subscription?

The process of importing and exporting email data requires separate resources, and these grow as the volume of data moving in or out of our platform grows. To help provide the best experience possible with the import and export of data (especially at scale for large volumes), we have created another product, Legacyflo, that can scale, automate the migration jobs and provide accurate status reports on the activity. Also, import and export of data are in-frequently used services whose usage is unknown during the start of the contract. As a result, Legacyflo is an on-demand service, charged on a pay per use basis.

Note:  If at any given point you need an extension for the payment or renewal, all you have to do is to write to us via the helpdesk with the reason for the extension and also the period for the extension. We will be happy to assist you in any way possible.