Troubleshooting configuration

How do I access the applications from mobile or desktop clients?

Configure your account in your preferred desktop client or mobile device to use the collaboration applications.To configure your mobile or desktop clients to access the collaboration applications, the online help is the best place to start. Click on Mobile or Desktop and select the application. The relevant instructions along with the credentials to use for the configuration are shared on the help screens.

Unable to login or receive emails in the account?

Did you change the password of the account recently?If you have changed the password of your account recently, application fails to fetch the mail from server. You need to Update the Password of the account on your device. Follow the steps mentioned below as per the application you are using to access your account.

What is the server name of my server?

SkyConnect Trial Account User:
If you are evaluating the mithiskyconnect.com domain the URL or server name used for accessing any application (POP, IMAP, SMTP, LDAP, XMPP, CalDAV) is mail.mithiskyconnect.com


Other Domain Users:
For other domain users the URL or server name is {domain}.mithiskyconnect.com .For example: acmecorp.mithiskyconnect.com

Can I use IP address of the server instead of server name URL?

It is NOT RECOMMENDED to use IP address of the server. As IP addresses are not permanent and may change in the future.So, please contact to the administrator if you do not know the URL of your server.

Unable to configure your account? Facing connection Error?

Make sure you have SSL certificate installed/enabled on your server.

By default,

  • IMAP email connects to the server over SSL using the port number 993.
  • LDAP connects to the server over SSL using the port number 636.
  • XMPP chat connects to the server over SSL using the port number 5222.
  • CalDAV connects to the server over SSL using the port number 443.

If it is not open for connection and blocked in the Firewall connection error occurs and configuration fails.Please contact your admin to check if there is not a port issue.