FAQs

Frequently asked questions on using Vaultastic.

Articles

Vaultastic Product Specifications
Product Suite Archival for live mail flow   Upload Historical data Cloud Storage Centralized Administration End user self service portal ...
Provisioning Vaultastic domains
How many domains can I create on Vaultastic? You can create unlimited domains on Vaultastic. What will be the name of my domain on Vaultastic? The name of your Vaultastic domain will be a derivative of your primary do...
Manual user provisioning
Does the Vaultastic admin need to provision users on the Vaultastic domains? Yes. For live email archiving or uploading legacy email data , the target accounts have to be provisioned on Vaultastic. For details on how to provision users...
Auto user provisioning
When should I enable auto user provisioning? If you plan to archive live mail for all the email ids on your primary domain, then you should enable auto user provisioning . This will save you the trouble of provisioning users on Vaultast...
Deleting Vaultastic accounts & mail
Can I delete a Vaultastic account? Yes. Deleting a user will automatically delete all the mail archived in the account. This facility is available for users with a senior admin role .  What should I ensure before deleting ...
Enabling archiving for live mail flow
General Is cross-domain archiving supported? Yes. For every primary domain a corresponding domain has to be created on Vaultastic. How are distribution lists handled? This depends on the Primary email server . For O365&nb...
Accessing the Admin Panel
How do I access the Admin Panel? By default, every Vaultastic domain has a system account called postmaster. When you login with the credentials of the postmaster account, you will be taken to the Admin Panel. In addition, you can as...
Self Service Portal for End Users
Why can’t a user access her Vaultastic account using a POP/IMAP client? To improve the security and at the same time maintain simplicity, data can be accessed using the easy to use and intuitive self service portal on Vaultastic (...
Securing a Vaultastic domain
How do I secure the  Vaultastic accounts The Vaultastic admin can control the following The access to the Vaultastic accounts The ability to download or export mail from the self service portal The...
Downloading data from Vaultastic
Can I download data from Vaultastic? Archive view You can export the folder contents to eml or pst format  You can download individual mail from the view mail page. EDiscovery view You can...
Vaultastic limits
What is the lifetime/mail retention period of my mails on Vaultastic? Lifetime is a property, which determines for how long mails are stored in the archive. For example, if the lifetime is 1 year, then mail archived today will ...
Reports
How can I get a summary of daily space usage? Vaultastic provides reports for Usage Summary, Active Users, Automatic User Creation, Storage Usage, and Missing Users. You can subscribe to receive these reports in your mailbox either Dail...
Uploading legacy email data
Can I upload legacy email data? Yes using the historical data upload app, you can ingest legacy email data in PST, EML, MBOX files and from IMAP accounts hosted on mail servers. Does the retention policy of a Vaultastic plan a...
Archiving from O365
I have enabled live mail archiving for users of my O365 domain.  Will bcc mails also be archived? Yes. To understand the working, let us look at the following example of the connectserver.co.in domain which is hosted on O365 and...
FAQs on documentation