Manage License

A license is generated for your organization. The license manager module ensures that you adhere to the license agreement by restricting the usage to the licensed number of days and users.

Impact of the license on the SkyConnect working

License Type Max Number Of Days Max Number Of Users Mithi Support Admin Operations Application Access
SkyConnect As per license As per license Will be suspended on the day license expires As per the tables in the next section Will continue to function for 14 days after license expiry, after which users will not be able to access email and chat accounts using HTTP / POP / IMAP / SMTP or XMPP

License status and administration restrictions

The restrictions are placed on the operations allowed using the Admin Panel or Application Manager to manage the SkyConnect entities.

The sections below give the details:

Provisioning entities

This table assumes that your admin role allows you to provision all the entities below.
If your role does not allow provisioning of a certain entity, then it will be disallowed irrespective of the state of the license.

Some of the operations which reduce user count are:

  • Deleting users
  • Disabling users
  • Moving them to another mail system

License State Organization Domain User
Active Allowed Allowed Allowed
Near user limit threshold Allowed Allowed Allowed to add only as many users as permitted by the license.
User limit has expired Allowed Allowed Allow only those operations that decrease the licensed user count.
Near the time expiry Allowed Allowed Allowed
Time expired Not allowed Not allowed Not allowed

Managing entities

This table assumes that your admin role allows you to manage all the entities below. If your role does not allow managing of a certain entity, then it will be disallowed irrespective of the state of the license.

Critical operations are

  • Resetting user/group passwords
  • Resetting account lockout status

License State Organization Domain User
Active Allowed Allowed Certain operations, such as changing the account status affect the licensed user count. Such operations are checked with the license status.All other operations are allowed.
Near user limit threshold Allowed Allowed Certain operations, such as changing the account status affect the licensed user count. Such operations are checked with the license status.
All other operations are allowed.
User limit has expired Allowed Allowed Allow only those operations which reduce the licensed user count.
Near time expiry Allowed Allowed Certain operations, such as changing the account status affect the licensed user count. Such operations are checked with the license status.
All other operations are allowed.
Time expired Allow only the critical operations. Allow only the critical operations. Allow only the critical operations.

Calculating the licensed users in the system

A licensed user is a user whose account status is enabled (full or partial).

Do not add users mentioned below to the licensed users count:

  • System users such as postmaster.
  • Users whose accountstatus is disabled or expired.
  • Users whose mailsystem is Others. (Users with Others mailsystem are hosted on the co-existence servers.)
  • Aliases
  • Groups

Alerts

Email IDs mentioned in the License information will get Email alerts at pre-define intervals. It will give the license status well in advance, so that the license can be renewed before it affects the daily working.

You will receive an email alert

  • when you are nearing or crossed the user limit or the time limit.
  • when user limits crossing the 90% threshold.
  • for time limits 30,15, 7, 5, 4, 3, 2 and 1 day before license expiry.

You can set the thresholds for receiving notifications using Admin Panel.


Configuration

Domain Configuration

As an Admin, you can view all the License related information from Admin Panel. Using Admin Panel, you can update the License properties mentioned below

Steps License Properties
Admin Panel => Domain name => License
  • Set threshold of user licenses before the maximum number of users allowed, from when you will be alerted to renew your license.
  • Set the number of days before license expiry from when you will be alerted to renew your license.
  • The list of email ids to which the email alerts about the license status has to be sent.