Overview
- Freshdesk Solutions contain critical information about your products and services and needs to be backed up to protect from accidental or malicious delete or corruption.
- Using the LegacyFlo FRESHDESK-S3-ZIP request type, you can now backup Freshdesk Solution Articles to your Vaultastic Open Store
Step 1: Registering the Freshdesk Access key and Access URL with LegacyFlo
To allow LegacyFlo to access and backup the Freshdesk Solution Articles, the following information has to be registered with LegacyFlo
- The Freshdesk URL that is used for your account.
- The Freshdesk account id. This account id is used to generate the API key and also must have access to the Solutions section in Freshdesk
- The API access key. Refer to this link on how to get the key from Freskdesk
This information has to be shared with the Mithi Support team for registration in LegacyFlo.
Step 2: Submitting a LegacyFlo request
You can submit requests to backup Freshdesk Solution articles using the LegacyFlo interface.
The request type to be used is FRESHDESK-S3-ZIP.
The parameters for the request are as follows:
Source Information
| FIELD NAME | DESCRIPTION | SAMPLE VALUE |
|---|---|---|
| User ID | LegacyFlo login id. This will be pre-filled. | "john" |
| Domain | LegacyFlo Domain name. This will be pre-filled. | "baya.com" |
Other Information
| FIELD NAME | DESCRIPTION | SAMPLE VALUE |
|---|---|---|
| Send report to | A valid email id to which status reports are sent | john@baya.com |
Destination Information
| FIELD NAME | DESCRIPTION | SAMPLE VALUE |
|---|---|---|
| S3 bucket name | This is the name of the S3 bucket on which your Vaultastic Open Store is hosted. | mithi-ind1-vaultastic-legacystore |
| S3 folder path | This is the name of your Vaultastic domain | baya-com.vaultastic.com |
| File name | The destination filename for the result of the LegacyFlo request. Choose a filename that will help you identify the contents. | john-jan-2021.zip freshdesk-backup-nov.zip |
To get the S3 bucket name and the S3 folder path corresponding to your Vaultastic domain Open Store, do the following:
- Login to your Vaultastic Account
- Navigate to the Open Store App
- Select the domain
- The application will show the path of your Open Store in the top left. This will look like : mithi-ind1-vaultastic-legacystore > baya-com.vaultastic.com >
- The first part denotes the S3 bucket name
- The second part denotes the S3 folder path