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Backup Freshdesk Solutions to Vaultastic Open Store

Overview

  • Freshdesk Solutions contain critical information about your products and services and needs to be backed up to protect from accidental or malicious delete or corruption.
  • Using the LegacyFlo FRESHDESK-S3-ZIP request type, you can now backup Freshdesk Solution Articles to your Vaultastic Open Store

Step 1: Registering the Freshdesk Access key and Access URL with LegacyFlo

To allow LegacyFlo to access and backup the Freshdesk Solution Articles, the following information has to be registered with LegacyFlo

  1. The Freshdesk URL that is used for your account.
  2. The Freshdesk account id. This account id is used to generate the API key and also must have access to the Solutions section in Freshdesk
  3. The API access key. Refer to this link on how to get the key from Freskdesk

This information has to be shared with the Mithi Support team for registration in LegacyFlo. 

Step 2: Submitting a LegacyFlo request

You can submit requests to backup Freshdesk Solution articles using the LegacyFlo interface.

The request type to be used is FRESHDESK-S3-ZIP.

The parameters for the request are as follows:

Source Information

FIELD NAMEDESCRIPTIONSAMPLE VALUE
User IDLegacyFlo login id. This will be pre-filled."john"
DomainLegacyFlo Domain name. This will be pre-filled."baya.com"

Other Information

FIELD NAMEDESCRIPTIONSAMPLE VALUE
Send report toA valid email id to which status reports are sentjohn@baya.com

Destination Information

FIELD NAMEDESCRIPTION

SAMPLE VALUE

S3 bucket nameThis is the name of the S3 bucket on which your Vaultastic Open Store is hosted.
mithi-ind1-vaultastic-legacystore
S3 folder pathThis is the name of your Vaultastic domainbaya-com.vaultastic.com
File nameThe destination filename for the result of the LegacyFlo request. Choose a filename that will help you identify the contents.

john-jan-2021.zip
freshdesk-backup-nov.zip

To get the S3 bucket name and the S3 folder path corresponding to your Vaultastic domain Open Store, do the following:

  1. Login to your Vaultastic Account
  2. Navigate to the Open Store App
  3. Select the domain
  4. The application will show the path of your Open Store in the top left. This will look like : mithi-ind1-vaultastic-legacystore > baya-com.vaultastic.com >
  5. The first part denotes the S3 bucket name
  6. The second part denotes the S3 folder path