User provisioning on a SkyConnect and Google Workspace co-existence setup

Overview

In a SkyConnect and Google Workspace co-existence setup, users have to be configured correctly to allow smooth mail flow and access.

The SkyConnect platform identifies users hosted on different platforms via a Class Of Service (COS). Users hosted on SkyConnect have the mailsystem property of the COS set as SkyConnect and users on Google Workspace will have mailsystem as Others.

On Google Workspace, all users hosted on SkyConnect will be part of the Address list and not a licensed user.

Use the table below when adding or removing users, groups and aliases

Users

SkyConnect Users

1. Add user id to the Address List created to identify SkyConnect users (recommended name - skyconnectusers)
2. Add the user to SkyConnect with the COS for SkyConnect users (recommended name - skyconnectusercos)

Google Workspace users

1. Add a licensed user to Google Workspace with the relevant applications enabled
2. Add the user to SkyConnect with the COS for Google Workspace (recommended name - googleworkspaceusers)

Groups

1. All groups to be added on the Google Workspace platform

Aliases

Google Workspace users

1. Add alias to the user on Google Workspace
2. Add alias to the user on SkyConnect

SkyConnect users

1. Add alias id to the address list
2. Add alias to user on SkyConnect