User provisioning on a SkyConnect and Google Workspace co-existence setup

Overview

In a SkyConnect and Google Workspace co-existence setup, users have to be configured correctly to allow smooth mail flow and access.

The SkyConnect platform identifies users hosted on different platforms via a Class Of Service (COS). Users hosted on SkyConnect have the mailsystem property of the COS set as SkyConnect and users on Google Workspace will have mailsystem as Others.

On Google Workspace, all users hosted on SkyConnect will be part of the Address list and not a licensed user.

Use the table below when adding or removing users, groups and aliases

Users

SkyConnect Users

1. On Google Workspace - create an unlicensed user. (This is required for the user to be visible in the address list)
2. On SkyConnect - Add the user to SkyConnect with the COS for SkyConnect users (recommended name - skyconnectusercos)

Google Workspace users

1. On Google Workspace - Add a licensed user to Google Workspace with the relevant applications enabled
2. On SkyConnect - Add the user to SkyConnect with the COS for Google Workspace (recommended name - googleworkspaceusers)

Groups

1. All groups to be added on the Google Workspace platform

Aliases

Google Workspace users

1. Add alias to the user on Google Workspace
2. Add alias to the user on SkyConnect

SkyConnect users

1. Add alias id to the address list
2. Add alias to user on SkyConnect 

Creating unlicensed users on Google Workspace

Method 1: Add a licensed user and then remove the license

In this method, you can add a new licensed user and remove the license on the same day, but after a gap of an hour.

1. Login to the Admin Portal  and navigate to Directory > Users
2. Select a user or a bunch of users for whom you wish to remove the license.
3. Click on More options and select Remove License

1. Choose an appropriate plan for the unlicensed users.
2. Click on remove

Method 2: Disable Auto license feature for new user creation

In this method, you can disable the Auto license feature as below

1. Login to the Admin Portal  Billing  section,  license settings 
2. Turn off automatic licensing

NOTE: If you choose this method, you have to attach a valid license for the Google Workspace users