Astra Chat app on Android

Configure your chat account

Configure a chat account on your device to keep in touch with your colleagues on the go. Follow the steps mentioned below to configure your account.

Steps to configure a chat account in 3 simple steps

Step 1: Download and install the application

You need to install the Astra Chat application from Google Play store on your mobile device.

Step 2: Go to the Add Account screen

  1. On the Home screen, tap Astra Chat icon.
  2. If this is your first XMPP account the SETUP ACCOUNT option displays on the screen. Tap SETUP ACCOUNT option to navigate to the Account Detail screen.

Step 3: Provide Account Information

  1. On the Account Detail screen,
    TIP If you change the password in the future, an authentication error will occur and application will fail to connect the server. So, if you change your account password, do not forget to update the same on your mobile device accounts.
    • In the Username box, enter your complete User ID.
    • In the Password box, enter the password associated with your account. If you are using Mithi SkyConnect Trial account, provide User id and Password which you have received in the mail by the Mithi Team.
  2. On the Account Detail screen,
    • Select the Advance Setting check-box.
    • Scroll down to provide server name and port for connection.
    • Provide Name to your account.
    • Set Priority to 2.
    • Set the Date to fetch archived messages on your device.
    • Select the Override host and port check box.
    • Tap the Host box and enter the server name of the SkyConnect server. SkyConnect Trial Account user: Provide the server name as mail.mithiskyconnect.com Other Domain User: Provide the server name in the format {domain}.mithiskyconnect.com Example: acmecorp.mithiskyconnect.com
    • Make sure the Port box value is 5222.
    • Keep the TLS/SSL option selected to establish secured connection on network.
    • Tap Login to configure the account.
  3. Select Yes / No to whitelist the app to receive notifications.
  4. Application verifies the settings provided and configures the account on your mobile device. On successful configuration, application displays the roster on the screen.

Manage your chat account on mobile

Using the application

Using Astrachat you can exchange text messages with your colleagues on your domain. Tap the + sign to add new contact to the roster.

Deleting an account

To remove the account configured in the Astra Chat application:
  • Tap the Options icon in the top left corner of the screen.
  • Tap the Settings option.
  • Tap the Remove all accounts option
  • Tap yes to confirm the deletion.