Administration

What is a Class of Service or COS? 

Please refer the topic linked here.

Can multiple domains be managed via a single administrator console?

Yes. All domains belonging to a single organization are managed via a single administrator. The Admin Panel will list all the domains present.

How can we add new employees to an existing DL?

Yes. You can added new members, by giving the details one user at a time or uploading via an csv. The group membership is managed from the Admin Panel.

How to enable the Save to sent items option for my domain?

To see mail sent using Baya V3 in the Sent Items folder, you will have to enable the Save to Sent Items for the user using the Admin Panel.

To enable the Save to sent items option for your domain,

  1. Log in to the Admin Panel with valid credentials.
  2. On the left pane, click the Domain name
  3. Select the Mail settings
  4. Enable the Save to Sent Items

To enable the Save to sent items option for a user,

  1. Log in to the Admin Panel with valid credentials.
  2. On the left pane, click Users
  3. On the details pane, select the Mail settings
  4. Enable the Save to Sent Items

Note:

However to avoid duplicate mail in the desktop clients, you will have to disable the Save to Sent items feature on the desktop clients as given here (Thunderbird Outlook).

Users are getting duplicate mail in sent items. How do we solve it?

To see mail sent using Baya V3 in the Sent Items folder, you will have to enable the Save to Sent Items for the user using the Admin Panel.

Also, ensure that the domain level setting for Save to Sent Items is also enabled.

However to avoid duplicate mail in the desktop clients, you will have to disable the Save to Sent items feature on the desktop clients as given here (ThunderbirdOutlook).  Please do not change the settings for POP users.

Compatibility of SkyConnect with desktop, mobile clients and browsers

Using the tables below decide on the desktop/mobile and web access mix for your users.

Compatibility of Email application with various devices

Email Baya V3 Android iPhone Thunderbird

Outlook

(2010/2013)

MAC
Application Email

Blue Mail

Gmail

K9 Mail

Native Email App

Native Email App Native Email App

Native Email App

2010, 2013

Native Mail App
Access Mailbox Y Y Y Y Y Y
Access Folders Y

Y

(IMAP Account)

Y

(IMAP Account)

Y

(IMAP Account)

Y

(IMAP Account)

Y

(IMAP Account)

Automatic Saving copy of an email sent on server Y Y Y Y Y Y
Attach multiple file as attachment Y Y Y Y Y Y

Compatibility of Calendar application with various devices

Calendar Baya V3 Android iPhone Thunderbird Outlook (2007/2010/2013) Outlook 2016 MAC
App to access calendar Calendar CalDAV *** Paid App Native Calendar app Native Calendar app N

Using

Outlook Calendar Synchronizer plugin

Native Calendar app
Access Calendar Y Y Y Y N Y Y
Manage Events Y Y Y Y N Y Y
Manage Tasks Y N N N N N N
Send Meeting Invite Y Y Y Y N Y Y
Receive Meeting Invite Y Y Y Y N Y Y
Send Meeting Invite Y Y Y Y N Y Y
Share Calendar Y N N N N N N
Subscribe Calendar Y N N N N N N
Access subscribed calendar Y Y Y Y N Y Y

Compatibility of Contacts application with various devices

Contacts Baya V3 Android iPhone Thunderbird Outlook (2007/2010/2013) MAC
Access Contacts Y Y Y Y Y Y
Application Contacts

LDAP Sync

(Free app on Google play store)

Native Native

Native

2013

2010

2007

Native
Access shared contacts Y - Y Y Y Y
Manage shared contacts Y - N N N N
Create Personal Contacts Y - Y Y Y Y
Manage Personal Contacts Y - Y Y Y Y
Import contacts to Personal Contacts list Y - Y Y Y Y
Export contacts to Personal Contacts list Y - Y Y Y Y

Compatibility of Chat application with various devices

Baya V3 Android iPhone Thunderbird Outlook (2007/2010/2013) MAC Windows
Chat N Y Y Y N N Y
Application - Astra Chat Astra Chat Native Chat N N (iOS does not support XMPP Protocol ) Miranda
Send and receive text message - Y Y Y N N Y
Send and receive files - N N N N N N N


Compatibility of Baya V3 and Admin Panel with various browsers

List of browsers supported by SkyConnect applications

Baya works best with Chrome and Firefox. It also supports Internet Explorer, Safari, and Opera.
Browser Applications
Email Contacts Calendar Admin Panel
Chrome Version: 52+ OS: Mac OSX, Windows, Linux Y Y Y Y
Firefox Version: 30+ OS: Mac OSX, Windows, Linux Y Y Y Y
Firefox Version: 4+ OS: Windows XP Y Y Y Y
Safari Version: 9+ OS: Mac OSX Y Y Y Y
Microsoft Edge Version: OS: Windows 10 Y Y Y Y
Internet Explorer Version: 11 OS: Windows 8 Y Y Y Y
Internet Explorer Version: 10 OS: Windows 7 Y Y Y Y

Compatibility of SkyConnect applications and their ports required for connection to the server

Application URL Protocol Port (SSL) Port (Non-SSL)
Web Client Baya (Email, Contacts, Calendar, Chat) [domain]-web.mithiskyconnect.com HTTP 443 80
Email [domain].mithiskyconnect.com IMAP 993 143
POP 995 110
SMTP 25/587 25
Contacts [domain].mithiskyconnect.com LDAP 636 389
Calendar [domain]-web.mithiskyconnect.com CalDAV 443 80
Chat [domain].mithiskyconnect.com XMPP 5222/5223 5222