Administration

What is a Class of Service or COS? 

Every user has a Class of Service or COS attached to it. This class of service determines the behavior of the system for the user. The tables below give the default Class of Service available in SkyConnect and ClrStream.

SkyConnect Class of Services

skyconnectusercos

A user with the skyconnectusercos class of service is a user who has access to all the SkyConnect applications.

This is the class of service to be used when adding users to your domain after the domain is live on SkyConnect.

skyconnectadmincos

A user with skyconnectadmincos class of service has admin privileges and will have access to the Admin Panel in addition to all the other SkyConnect applications.

This class of service should be used when adding an admin user after the domain is live on SkyConnect.

prevsystemusercos

Users with the prevsystemusercos class of service instructs the application to deliver all messages for this user to the existing mail server hosting the domain.

All users provisioned on the domain before Go Live should have this class of service. (With the exception of test or new users, who will have the skyconnectusercos or skyconnectadmincos class of service).

During the Go live, this class of service should be changed to either skyconnectusercos or skyconnectadmincos.


catchall_cosThis is a system value and should not be used.
system_default_usersThis is a system value and should not be used.

ClrStream Class of Services

clrstreamusercos

A user with the clrstreamusercos class of service is a user who has access to all the secondary mailbox.

This is the class of service to be used when adding users to your domain after the domain is live on ClrStream.

clrstreamadmincos

A user with clrstreamadmincos class of service has admin privileges and will have access to the Admin Panel in addition to all the secondary mailbox.

This class of service should be used when adding an admin user after the domain is live on ClrStream.

catchall_cosThis is a system value and should not be used.
system_default_usersThis is a system value and should not be used.




Can multiple domains be managed via a single administrator console?

Yes. All domains belonging to a single organization are managed via a single administrator. The Admin Panel will list all the domains present.

How can we add new employees to an existing DL?

Yes. You can added new members, by giving the details one user at a time or uploading via an csv. The group membership is managed from the Admin Panel.

How to enable the Save to sent items option for my domain?

To see mail sent using Baya V3 in the Sent Items folder, you will have to enable the Save to Sent Items for the user using the Admin Panel.

To enable the Save to sent items option for your domain,

  1. Log in to the Admin Panel with valid credentials.
  2. On the left pane, click the Domain name
  3. Select the Mail settings
  4. Enable the Save to Sent Items

To enable the Save to sent items option for a user,

  1. Log in to the Admin Panel with valid credentials.
  2. On the left pane, click Users
  3. On the details pane, select the Mail settings
  4. Enable the Save to Sent Items


Note:


However to avoid duplicate mail in the desktop clients, you will have to disable the Save to Sent items feature on the desktop clients as given here (Thunderbird / Outlook).


Users are getting duplicate mail in sent items. How do we solve it?

To see mail sent using Baya V3 in the Sent Items folder, you will have to enable the Save to Sent Items for the user using the Admin Panel.

Also, ensure that the domain level setting for Save to Sent Items is also enabled.

However to avoid duplicate mail in the desktop clients, you will have to disable the Save to Sent items feature on the desktop clients as given here (Thunderbird/ Outlook).  Please do not change the settings for POP users.

Compatibility of SkyConnect with desktop, mobile clients and browsers

Using the tables below decide on the desktop/mobile and web access mix for your users.

Compatibility of Email application with various devices

EmailBaya V3AndroidiPhoneThunderbird

Outlook

(2010/2013/2016/2019)

MAC
ApplicationEmail

Blue Mail

Gmail

K9 Mail

Native Email App

Native Email AppNative Email App

Native Email App

2010, 2013, 2016, 2019

Native Mail App
Access MailboxYYYYYY
Access FoldersY

Y

(IMAP Account)

Y

(IMAP Account)

Y

(IMAP Account)

Y

(IMAP Account)

Y

(IMAP Account)

Automatic Saving copy of an email sent on serverYYYYYY
Attach multiple file as attachmentYYYYYY

Compatibility of Calendar application with various devices

CalendarBaya V3AndroidiPhoneThunderbirdOutlook (2007/2010/2013)Outlook 2016/2019MAC
App to access calendarCalendarCalDAV *** Paid AppNative Calendar appNative Calendar appN

Using

Outlook Calendar Synchronizer plugin

Native Calendar app
Access CalendarYYYYNYY
Manage EventsYYYYNYY
Manage TasksYNNNNNN
Send Meeting InviteYYYYNYY
Receive Meeting InviteYYYYNYY
Send Meeting InviteYYYYNYY
Share CalendarYNNNNNN
Subscribe CalendarYNNNNNN
Access subscribed calendarYYYYNYY

Compatibility of Contacts application with various devices

ContactsBaya V3AndroidiPhoneThunderbirdOutlook (2007/2010/2013/2016/2019)MAC
Access ContactsYYYYYY
ApplicationContacts

LDAP Sync

(Free app on Google play store)

NativeNative

Native

2013

2010

2007

2016

2019

Native
Access shared contactsY-YYYY
Manage shared contactsY-NNNN
Create Personal ContactsY-YYYY
Manage Personal ContactsY-YYYY
Import contacts to Personal Contacts listY-YYYY
Export contacts to Personal Contacts listY-YYYY

Compatibility of Chat application with various devices


Baya V3AndroidiPhoneThunderbirdOutlook (2007/2010/2013/2016/2019)MACWindows
ChatNYYYNNY
Application-Astra ChatAstra ChatNative ChatNN (iOS does not support XMPP Protocol )Miranda
Send and receive text message-YYYNNY
Send and receive files-NNNNNN

Compatibility of Baya V3 and Admin Panel with various browsers

List of browsers supported by SkyConnect applications

Baya works best with Chrome and Firefox. It also supports Internet Explorer, Safari, and Opera.

BrowserApplications
EmailContactsCalendarAdmin Panel
Chrome Version: 52+ OS: Mac OSX, Windows, LinuxYYYY
Firefox Version: 30+ OS: Mac OSX, Windows, LinuxYYYY
Firefox Version: 4+ OS: Windows XPYYYY
Safari Version: 9+ OS: Mac OSXYYYY
Microsoft Edge Version: OS: Windows 10YYYY
Internet Explorer Version: 11 OS: Windows 8YYYY
Internet Explorer Version: 10 OS: Windows 7YYYY


Compatibility of SkyConnect applications and their ports required for connection to the server




ApplicationURLProtocolPort
Web Client Baya (Email, Contacts, Calendar, Chat)[domain]-web.mithiskyconnect.comHTTP443/80
Online Help for end users[domain]-web.mithiskyconnect.comHTTPS10443
Email[domain].mithiskyconnect.comIMAP993


POP995


SMTP587
Contacts

[server].mithiskyconnect.com

*** Note: Contact Mithi Customer care for [server] details.

LDAP636
Calendar[domain]-web.mithiskyconnect.comCalDAV8008
Chat[domain].mithiskyconnect.comXMPP5222