Login to your Mithi Customer Account

Overview

Each customer has an account with Mithi. 

Your Customer Account on Mithi is a single window for the following applications: 

• Notifications 
• Contact Manager
• Order Book
• Payment Record
• License Extension
• Dashboards
• Help Desk
• Self Help Documentation
• Payment Gateway

Your Mithi Customer Account is created when you sign up for your first Mithi product or subscription.

The email id used to sign up for your first Mithi product gets added as the Primary Contact and Support Contact. The Primary Contact can add more contacts and assign them roles.

Login to your Customer Account

Any of the contacts registered can log in to Mithi Customer Account. The applications available on login depend on the role assigned.

To login to your Mithi Customer Account using your Contact id,

1. Enter the https://myaccount2.mithi.com URL in your favorite browser.
2. Enter the email id and password.
3. If you are logging in for the first time, you have to set the password.
   1. All verified contacts will receive an email to set the password for the first time.
   2. Clicking the link received in a mail will open the window to set the password.
   3. Enter the password for your account
   4. Confirm the password 
   5. Click the Change Password button to update the password. Use the updated password to log in to your Mithi account. 
4. If the email id specified is registered as a contact for more than one organization, you will be prompted to select the organization. Select the organization and click on Proceed.

Switching to a different organization

1. To switch to another organization, click on the Profile Icon in the left panel.
2. Click on Switch Organization
3. Select a organization and click on Proceed.

Home page

1. On successful login, you will be taken to the Home Page of the My Account.
2. On the right side of the Home page, you will find links to navigate to all the applications accessible to you depending on your role in the organization selected. These links include applications within My Account and also external applications such as the Helpdesk, Knowledge base etc. 
3. The application switch on the left will also have icons using which you can access all the applications of the Mithi Account.
4. The latest notifications from us will also be visible on the home page. Clicking on See All Notifications will take you to the Notifications application